FAQ

Q: Is it possible to purchase directly from Carvin?
A: Our products are sold only through a distribution network. Please refer to the section « Dealer » or « Distributor » to find your nearest authorized dealer.

Q: What is the guarantee for CARVIN products?
A: Carvin Pool Equipment, Inc. (« Carvin ») guarantees « Carvin » pool products to be free from manufacturing defects, including labour, for a period of 24-months following the date of purchase. The following exceptions apply :

  • Bulbs: Aquarelle LED Full Moon lightbulbs are guaranteed for 12 months following purchase. Halogen bulbs are guaranteed for 90 days following the date of purchase.
  • Miscellaneous: Filtering cartridges, diatomaceous earth, white good products, strainer protection baskets, valves & strainer protection basket priming tubes, gauges, gaskets and caulking, O-rings, seals and all other replacement parts are guaranteed for a period of 12 months following the date of purchase.  
  • « Chlorine Generator» systems: chlorine or salt filtration systems have a 24-month limited guarantee, which offers 100% reimbursement during the first year and 50% during the second year following purchase.
  • Starlight/Starbright: LED lights are guaranteed for a period of 24-months. Remote control and AC adaptor are guaranteed for 12 months following the date of purchase.

Q: Does Carvin sell SPA equipment?
A: No, « Carvin » only manufactures and distribute pool equipment.

Q: How does a filtration system work?
A: First of all, pool water passes through a bottom drain or skimmer on its way to the pump. The pump then pushes the water towards a filter to remove impurities and debris. Next, the water passes through various conduits to be heated. Finally, the water is returned to the pool. Elements for keeping water optimal for swimming, such as chlorine dispensers, can be installed at the end of the filtration system to keep water clean for swimmers.

Q: How much pool water should pass through my filter every day?
A: Pool water must pass through your filtration system 2 or 3 times a day in order to insure optimal purity.

Q: Which Saniclear  system should I use for my pool?
A: The Saniclear  20 is designed for pools holding 60,000L (15,850 gal) or less, whereas the Saniclear  40 is designed for pools holding 100,000L (26,417 gal) or less.

Q: How long does a Saniclear  system filtration cell last?
A: Saniclear system cells last approximately 5,000 hours.

Q: When I use a Saniclear  system, is it necessary to use chlorine?
A: The Saniclear  chlorine generator produces chlorine from the salt you add to the water through electrolyze. However, when water temperature is lower than 10°C (50°F), the system is unable to produce chlorine. Additional chlorine may be necessary, although cold water requires less treatment than warm water.

Q: Do I need to do shock treatments when using a Saniclear  chlorine generator?
A: No, the Saniclear  system is equipped with a function to create its own shock treatment by simply activating the « Super-Chloration » button.

Q: What types of pools can support a Saniclear  chlorine generator?
A: Any kind of pool can work with a chlorine generator. However, pools with steel posts, supports and beams are not recommended because the salt risks to prematurely rust the pool’s structure. Nevertheless, the outside edging of the pool may be steel.

Q: When using a Saniclear  chlorine generator, where do I put the pool salt?
A: The salt must always be added directly to the pool water, never in the skimmer.

Q: What type of salt should be used with a Saniclear  chlorine generator?
A: Pure salt will improve the life and performance of the chlorine generator. Use 99.8% sodium chloride (NaCl). Evaporated, granulated, non-iodized, food-grade salt containing no additives is recommended.